CSGORoll Privacy Policy – How We Protect Your Personal Data

1. Introduction & Scope of the Privacy Policy

This Privacy Policy ("Policy") is published by CSGORoll ("we", "Platform") and applies to all players and users who access or use the CSGORoll online betting and casino platform via csgoroll.best or any associated mobile applications.

CSGORoll respects the privacy of every individual who interacts with our platform. This policy explains what personal data we collect, why we collect it, how it is used and protected, who it may be shared with, and what rights you have over that data as a platform user in Malaysia.

This policy covers all activity on the CSGORoll platform, including account registration, deposits and withdrawals via Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, Sports Betting on Malaysia Super League and EPL football, T20 cricket, BWF badminton and e-sports, as well as casino games such as blackjack, roulette, jackpots, and lottery.

2. Personal Data We Collect

CSGORoll collects your personal data through several different means. We only collect data that is genuinely necessary for legitimate purposes. The main categories of data we collect are as follows:

A. Data You Provide Directly:

• During account registration: Full name, email address, Malaysian phone number, date of birth, username, and encrypted password.
• During identity verification (KYC): A copy of your identity document (MyKad), IC number, a selfie for facial verification, and proof of address where required.
• During deposits and withdrawals: The account name associated with your e-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay) or Malaysian bank account, along with a partially masked account number for security purposes. We do not store full account numbers or PINs.
• When contacting customer support: Conversation content, queries, and information you share in the process of resolving your issue.

B. Data Collected Automatically:

• Technical data: Your device's IP address, web browser type and version, operating system, screen resolution, and unique device identifier.
• Session and login data: Login date and time, session duration, and approximate geographical location based on IP address (state/city, not exact address).
• Platform activity data: Pages visited, games played, bets placed, odds viewed, and interactions with CSGORoll platform features.
• Cookie data: Session cookies to maintain your login state, preference cookies to save your chosen settings, and analytics cookies to understand how the platform is used in aggregate and anonymously.

C. Data From Third-Party Sources:

• Identity verification information from accredited KYC service providers when we conduct the required background checks.
• Transaction verification information from the licensed payment gateway providers we use to process MYR deposits and withdrawals.
• Anti-money laundering (AML) watchlist screening data sourced from recognised compliance databases.

3. How CSGORoll Uses Your Data

The personal data we collect is used solely for the following purposes. We do not use your data for any purpose not listed here without first obtaining your consent:

• Account management: Creating, maintaining, and managing your CSGORoll account. This includes enabling you to log in, manage your account settings, and ensuring your account remains secure.
• Identity and age verification: Ensuring every CSGORoll player meets the minimum age requirement of 21 and holds a valid identity, as required by the platform's compliance obligations.
• Financial transaction processing: Processing all deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as managing withdrawals of winnings to your Malaysian bank account or e-wallet within 24 hours.
• Service delivery: Enabling you to use all CSGORoll platform features — including Sports Betting, Live Casino, jackpots, lottery, and e-sports — without interruption.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, multiple account ownership, system abuse, and other security threats that could compromise other players or the integrity of the platform.
• Customer support: Responding to enquiries, resolving complaints, and providing technical support in Bahasa Malaysia to CSGORoll players 24/7.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including anti-money laundering (AML) reporting requirements and Know Your Customer (KYC) procedures.
• Platform improvements: Analysing usage patterns in aggregate and anonymised form to understand how players use CSGORoll and identify opportunities to improve the user experience.
• Marketing communications: Sending information about new bonuses, promotions, and the latest CSGORoll features — but only to players who have given explicit consent to receive marketing communications. You may withdraw this consent at any time.
• Responsible gambling: Monitoring gameplay patterns to identify signs of potential problem gambling and taking appropriate protective action, such as displaying responsible gaming notices.

4. Legal Basis for Data Processing

CSGORoll processes your personal data on the basis of one or more of the following valid legal grounds, depending on the purpose of the processing:

• Contract Performance: Processing necessary to fulfil the contract between you and CSGORoll — that is, to provide the platform services you registered for. Without this data processing, we are unable to deliver our services to you.
• Legal Obligations: Processing necessary to comply with laws applicable to our operations, including KYC, AML, financial reporting, and record-keeping requirements.
• Legitimate Interests: Processing for legitimate business interests such as platform security, fraud prevention, product improvement, and risk management — provided these interests do not override your fundamental rights and freedoms.
• Consent: For certain types of processing — such as the use of non-essential analytics cookies and the sending of marketing communications — we rely on your explicit consent. You may withdraw this consent at any time without affecting your core CSGORoll services.

5. Data Sharing & Disclosure

CSGORoll does not sell, transfer, or disclose your personal data to third parties for marketing or commercial purposes. We only share data in the following limited circumstances:

• Trusted Service Providers: We share necessary data with third parties that provide services supporting our operations, including payment gateway providers (for processing Touch 'n Go, GrabPay, DuitNow, and FPX transactions), KYC service providers for identity verification, and technology infrastructure providers that power the CSGORoll platform. All such providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
• Legal Requirements: We may disclose data where required by court order, valid legal process, regulatory authority directive, or in situations where disclosure is necessary to prevent serious crime or protect public safety.
• Business Transfer: Should CSGORoll be involved in a merger, acquisition, or asset sale, player data may be transferred to the acquiring party, subject to notification to players and compliance with this Privacy Policy.
• With Your Consent: In any other situation not mentioned above, we will obtain your explicit consent before sharing your data.

6. Security & Data Protection

CSGORoll implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or accidental deletion:

• Encryption in Transit: All communications between your device and CSGORoll's servers are protected with 256-bit TLS/SSL encryption. This means all data — including login credentials, payment details, and game data — cannot be intercepted by third parties during transmission.
• Encryption at Rest: Sensitive personal data stored in CSGORoll's database — including passwords (stored as one-way hashes) and financial information — is encrypted using industry-standard encryption protocols.
• Internal Access Controls: Access to player data within CSGORoll's internal systems is restricted on a least-privilege basis — only staff who require access to perform their specific job duties are permitted. All access is logged and monitored.
• Regular Security Audits: The CSGORoll platform undergoes regular security testing and audits by independent third parties to identify and address vulnerabilities before they can be exploited.
• Fund Segregation: Player funds are held in accounts that are separate from CSGORoll's operational funds, ensuring your financial assets remain protected even in unforeseen circumstances.
• Staff Training: All CSGORoll staff who handle player data undergo regular data protection and information security training.

While we take all reasonable precautions, no digital security system can offer a 100% guarantee. We encourage you to also take steps to protect your CSGORoll account by using a strong password, not sharing your login credentials, and contacting us immediately if you suspect any suspicious activity on your account.

7. Data Retention Periods

CSGORoll retains your personal data only for as long as it is needed for the purposes described in this Policy, or as required by law. The following are general guidelines on retention periods:

• Active Account Data: For as long as your account remains active on CSGORoll, we retain all data associated with that account for service management and customer support purposes.
• Financial & Transaction Data: Financial transaction records, including deposit, withdrawal, and betting history, are retained for a minimum of 7 years from the date of the transaction, as required by laws governing financial compliance and taxation.
• KYC & Identity Verification Data: Identity verification documents are retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Security Logs: System access and security logs are retained for 12 months for the purpose of investigating security incidents if required.
• Data After Account Closure: When an account is closed — whether at your request or by us — we retain data required for legal compliance for the prescribed period, after which it is securely deleted or anonymised.
• Cookie Data: Session cookies expire when you close your browser. Persistent cookies are stored for the duration specified in the platform's cookie settings, typically between 30 days and 12 months.

8. Your Rights Regarding Personal Data

As a CSGORoll player in Malaysia, you have the following rights over the personal data we process. You may exercise any of these rights at any time by contacting us:

9. Cookies & Tracking Technologies

The CSGORoll platform uses cookies and similar tracking technologies to deliver a better user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the core functionality of the CSGORoll platform, such as maintaining your login session, ensuring account security, and enabling transaction processing. Without them, the platform cannot function properly. These cookies cannot be disabled.
• Functional Cookies: These cookies save your preferences — such as your preferred language, display settings, and game preferences — to provide a more personalised experience on your next visit to CSGORoll. You may opt out, though some platform features may not function at their best if you do.
• Analytics Cookies: We use analytics cookies to collect aggregated, anonymised information about how players use the CSGORoll platform. This data helps us understand which pages are visited most, which features are most used, and where players may encounter difficulties — enabling us to make meaningful improvements. You may withdraw your consent to analytics cookies at any time through the platform's cookie settings.
• Security Cookies: These cookies help us detect suspicious activity, prevent unauthorised access, and protect your account from unauthorised login attempts.

You can manage your cookie settings through your web browser. Most modern browsers allow you to view, delete, and block cookies from specific websites. However, please note that disabling all cookies may affect the functionality and your overall experience on the CSGORoll platform.

10. Policy Amendments & How to Contact Us

CSGORoll reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform improvements. The date of the most recent update will always be displayed at the top of this document.

When there are material changes to this Policy that significantly affect how we process your data, CSGORoll will notify you through:

• Notification emails sent to the email address registered on your CSGORoll account
• A prominent notice on the platform's main page upon your next login
• In the event of highly significant changes, we may explicitly request your renewed consent

It is your responsibility to keep the email address on your CSGORoll account up to date so that you receive all important notices relating to your privacy and account security.

Your continued use of the CSGORoll platform following the publication of any amendments to this Policy will be considered your acceptance of those changes. If you do not agree with the amendments made, you have the right to stop using the platform and close your account.

We take every privacy-related enquiry seriously and will provide a thorough, clear response in Bahasa Malaysia.